Privacy Policy

Randhawa Hospital ("Randhawa Hospital," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when using our website or communicating with our hospital.

This Privacy Policy explains how we may collect, use, store, and protect information obtained through our website and related communication channels.

1. Information We May Collect

When you use our website, request an appointment, submit an enquiry, contact us, or otherwise communicate with Randhawa Hospital, we may collect information such as:

• Name
• Phone number
• Email address
• Appointment preferences
• Information voluntarily provided in enquiry or appointment forms
• Basic technical information such as browser type, device type, IP address, and website usage information
• Any other information you voluntarily provide to us

Please avoid submitting highly sensitive medical information through general website contact forms unless specifically requested through an appropriate and secure communication channel.

2. How We Use Your Information

Information collected through the website may be used to:

• Respond to enquiries
• Process appointment requests
• Contact you regarding appointments or hospital services
• Provide information about our medical, dental, Ayurvedic, Panchkarma, or other healthcare services
• Improve our website and patient experience
• Maintain website security
• Fulfil legal, regulatory, or administrative requirements
• Prevent misuse, fraud, or unauthorized activity

We do not sell or rent personal information submitted through our website.

3. Appointment Requests

Submitting an appointment request through the website does not automatically guarantee or confirm an appointment.

An appointment is considered confirmed only after confirmation is provided by Randhawa Hospital through an appropriate communication channel.

If you require urgent medical attention, please contact an appropriate emergency medical service or visit the nearest emergency healthcare facility. Do not rely on website forms, email, or social media for emergencies.

4. Medical Information and Confidentiality

Randhawa Hospital recognizes the importance of maintaining the confidentiality of patient information.

Where personal or medical information is collected in connection with healthcare services, we take reasonable administrative and technical measures intended to protect it against unauthorized access, disclosure, alteration, or misuse.

Access to patient information is limited to authorized persons where reasonably necessary for treatment, administration, legal compliance, or other legitimate healthcare purposes.

5. Sharing of Information

We may disclose information when reasonably necessary to:

• Authorized hospital staff or healthcare professionals
• Service providers assisting with website hosting, communications, appointment systems, or other operational services
• Government, regulatory, judicial, or law-enforcement authorities when disclosure is required by applicable law
• Protect the rights, safety, security, or property of Randhawa Hospital, our patients, staff, or others

Where third-party service providers process information on our behalf, we expect them to handle such information appropriately and only for the intended purpose.

6. Cookies and Website Analytics

Our website may use cookies or similar technologies to support website functionality, understand general website usage, improve performance, and enhance the user experience.

You may configure your browser to reject or delete cookies. Certain website features may not function correctly if cookies are disabled.

7. Third-Party Services and Links

Our website may contain links or integrations provided by third parties, including services such as Google Maps and social-media platforms.

When you interact with a third-party service, that service may collect information according to its own privacy policy and terms. Randhawa Hospital is not responsible for the privacy practices, security, availability, or content of third-party websites or services.

8. Data Security

We take reasonable measures intended to protect information collected through our website from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. Users should therefore exercise appropriate care when submitting information online.

9. Data Retention

Personal information may be retained for as long as reasonably necessary for the purpose for which it was collected, for legitimate hospital operations, or as required under applicable legal, medical, accounting, or regulatory requirements.

Information that is no longer reasonably required may be securely deleted, anonymized, or otherwise handled in accordance with applicable requirements.

10. Your Requests Regarding Personal Information

Subject to applicable law and legitimate medical, administrative, and record-retention requirements, you may contact us to request correction or updating of personal information you previously submitted through the website.

Certain healthcare or administrative records may need to be retained where required by applicable law or professional obligations.

11. Children's Information

Information concerning children should be provided by, or with the involvement and authorization of, a parent or legal guardian where required.

Our website is not intended to encourage children to independently submit sensitive personal or medical information.

12. Changes to This Privacy Policy

Randhawa Hospital may update this Privacy Policy from time to time to reflect changes to our website, services, operational practices, or applicable requirements.

The revised version will be published on this page with an updated "Last Updated" date.